BIM Proceeding is an international, peer-reviewed journal publishing scholarly works from the BIM Conference. It focuses on multidisciplinary research, welcoming papers from various fields to foster interdisciplinary dialogue and contribute to academic and practical solutions. Information regarding paper acceptance and contact persons can be found on the journal's main page.
Design of Assembly Workbench in Industrial Engineering Practicum I Using Reverse Engineering Method
The assembly process is a critical component of the manufacturing cycle. As an approach to learning in higher education, this can be conducted through laboratory practicals. Industrial Engineering Practicum (PTI) 1 is one of the courses focusing on the creation of technical drawings for a product, the development of process plans, and the manufacturing process—including the assembly process with the project being the creation of a toy car using PVC foam as the raw material. Based on the laboratory sessions that have been conducted, several issues were identified, particularly during the assembly phase, namely a relatively long assembly cycle time reaching 1.7 hours (107 minutes). This study aims to design an assembly workbench that can standardize the assembly process. It is expected that the cycle time will be shorter, the workstations will be more neat and organized, and the product results will be more precise. The research was conducted using a Reverse Engineering approach, beginning with an analysis of the requirements and characteristics of each product component. Subsequently, benchmarking was performed on the assembly table design and component layout, as well as the design drawings of the workbench tailored to the needs of the laboratory experiment. The designed workbench, after testing, was then prototyped for testing through actual assembly processes in the laboratory. Test results for the assembly workbench at PTI 1 under the new standardization show an assembly cycle time of 61 minutes (a 43% reduction) with a lower level of variability. Workstations were 64% more neat and organized, and 84% very satisfied with the assembly workbench based on questionnaires completed by 13 lab assistants.
Copyright (c) 2026 Ratnanto Fitriadi, Aditya Panji Kusuma, Munajat Tri Nugroho, Umar Surya Suryahatmaja (Author) https://creativecommons.org/licenses/by/4.0
Pragmatic Strategies and Language Politeness in Declarative Speech Acts of Indonesian Public Officials on the TikTok Platform
The research work is being conducted due to the increasing popularity of using social media, especially TikTok, as a platform for communication through which leaders communicate their policies to the public. This trend marks the change in the pattern of communication from the conventional spaces to the more open and interactive digital spaces. However, linguistic studies, especially in the field of pragmatics, are still limited in examining how declarative speech acts and politeness strategies operate in the context of short video-based social media. Therefore, this study aims to analyze the forms and functions of declarative speech acts and politeness strategies used by leaders in public communication via TikTok. This study uses a qualitative approach with a descriptive design. Data in the form of utterances in TikTok content delivered by leaders are analyzed using pragmatic matching methods and distribution methods. The analysis is carried out through theory-based coding techniques that refer to the classification of declarative speech acts and politeness strategies. The results of the study indicate that speech can be categorized into nine declarative types, namely (1) inauguration, (2) launch, (3) announcement, (4) policy determination, (5) regulatory ratification, (6) disciplinary, (7) appointment, (8) religious determination, and (9) symbolic naming. In addition, politeness strategies were found in the form of the use of inclusive pronouns, collective greetings, religious expressions, and formal legitimacy through references to authority and rules. In conclusion, the communication practices of leaders on TikTok show that pragmatic complexity is maintained in the digital medium. Declarative speech acts and politeness strategies play an important role in the effectiveness of policy communication and the formation of public legitimacy in the social media era.
Copyright (c) 2026 Zahy Riswahyudha Ariyanto, Harun Joko Prayitno (Author) https://creativecommons.org/licenses/by/4.0
Accelerating Digital Transformation and Green Financing: Analyzing the Role of Artificial Intelligence in Enhancing Financial Inclusion and Sustainable Performance of MSMEs
This study aims to analyze the role of Artificial Intelligence (AI) in accelerating digital transformation and green financing to enhance financial inclusion and sustainable performance among culinary MSMEs in Medan City, North Sumatra. The research was conducted from April to October 2025, targeting the population of local culinary MSME actors. Utilizing a purposive sampling technique based on criteria of at least 3 years of operation and registration in the digital ecosystem, the sample comprised 130 survey respondents alongside 10 MSME owners participating in Focus Group Discussions (FGDs). Data analysis techniques integrated qualitative-quantitative descriptive analysis and inferential statistics using Structural Equation Modeling (SEM) via SmartPLS 4.0, incorporating path analysis and the Sobel test for mediation effects. The findings demonstrate that smart technology integration significantly enhances operational efficiency while unlocking access to a transparent and inclusive green financing ecosystem. The study's implications provide an AI-driven digital transformation acceleration strategy model for policymakers to optimize digital credit scoring and reinforce Environmental, Social, and Governance (ESG) compliance in the culinary MSME sector.
Green Financing, Artificial Intelligence
Copyright (c) 2026 Juli Meliza, Yeni Ariesa, Fenny Krisna Marpaung, Kartika Nur Salsabila (Author) https://creativecommons.org/licenses/by/4.0
The Role Of Digital Leadership In Performance Management to Improve Employee Productivity and Work Effectiveness
Change in the digital age is a cornerstone of modern business, driven by advancements in information technology. For organizations that wish to remain competitive in the global market, leveraging digital technology is no longer merely an option but a necessity. In this context, digital leadership emerges as a decisive factor, not only in managing change but also in driving the performance and productivity of an organization’s human resources. Simply put, digital leadership is a leader’s ability to leverage digital technology to guide, manage, and influence employees and organizational processes more effectively. With this kind of leadership, innovation often flourishes, collaboration between teams increases, and information is received more quickly and accurately. The appropriate use of digital technology also holds the potential for organizations to achieve operational efficiency, increased employee productivity, and enhanced work effectiveness. Furthermore, digital leadership makes a tangible contribution to supporting the implementation of performance management that is more responsive to a dynamic business environment. Through this approach, organizations can better manage employee performance in a more measurable, transparent, and technology-driven manner. Previous research has demonstrated that digital leadership fosters digital competencies
Copyright (c) 2026 Suci Franciska, Candra Ari Wibowo (Author) https://creativecommons.org/licenses/by/4.0
The Effect of Work Life Balance and Innovative Work Behavior on Employee Performance at State-Owned Banks in Jember Regency
Employee performance is a crucial determinant of organizational success, particularly in the banking sector, which must deliver high-quality and competitive services. In State-Owned Banks in Jember Regency, work-life balance and innovative work behavior are critical factors influencing employee success. This study seeks to examine the influence of work-life balance and innovative work behavior on employee performance inside these firms. A quantitative research methodology was employed, with data collected through questionnaires distributed to employees using a saturation sampling approach. The data were analyzed through examinations of instrument validity and reliability, evaluations of classical assumptions, multiple linear regression analysis, hypothesis testing, and estimations of the determination coefficient (R²). The findings demonstrate that both work-life balance and innovative work behavior have a favorable and significant effect on employee performance. Work-life balance is demonstrated by qualities such as temporal equilibrium, engagement, and satisfaction in both professional and personal domains. Innovative work behavior is assessed by the capacity to generate, advocate for, and implement novel ideas in the workplace. The findings suggest that improving work-life balance and promoting creative behavior can enhance employee performance and facilitate the attainment of corporate goals.
Copyright (c) 2026 Dian Akbarini Sukma (Author) https://creativecommons.org/licenses/by/4.0
The Influence of Digital Service Quality, Work Environment, and Competence on Employee Performance at the Jember Regency Investment and One-Stop Integrated Services Office
This study seeks to examine the impact of competence, work environment, and digital service quality on employee performance at the Jember Regency Investment and One-Stop Integrated Services Office (DPMPTSP). This research is driven by the necessity of enhancing the quality of digital public services, which necessitate a supportive work environment and enough worker capabilities to attain maximum performance. This research integrates a quantitative methodology with a survey technique. The study population comprises all ASN workers of the Jember Regency DPMPTSP, with the research sample derived from a census of 45 respondents. Multiple linear regression analysis was conducted utilizing SPSS software, and data were collected through a Likert scale questionnaire. The study's results indicate that employee performance is favorably and considerably influenced by the workplace environment, individual abilities, and the quality of digital services. All three independent variables collectively exert a significant influence on enhancing employee performance. These results confirm that improving the quality of digital services, optimizing workplace conditions, and developing employee competencies are essential factors in strengthening the system's performance while delivering effective and efficient public services.
Copyright (c) 2026 Wadaatul Mabruroh (Author) https://creativecommons.org/licenses/by/4.0
The Influence of Workload, Compensation, and Work Environment on Employee Performance in Jember Regency Village
This study seeks to examine the impact of workload, remuneration, and work environment on employee performance in urban settlements within Jember Regency. This research is grounded in the significance of efficient human resource management at the village government level, acknowledging that employee performance is significantly affected by workload, pay systems, and conducive work environment circumstances. This research employs a quantitative methodology via a survey technique. The research population comprised all village employees throughout three sub-districts: Kaliwates District with 45 individuals, Sumbersari District with 48 individuals, and Patrang District with 57 individuals, resulting in a total sample of 150 individuals. The data was gathered using a questionnaire employing a Likert scale and analyzed by multiple linear regression utilizing SPSS software. The study's findings indicate that workload, remuneration, and work environment positively and significantly influence employee performance, respectively. These findings affirm that equitable task distribution, adequate remuneration, and the establishment of a supportive work environment are critical elements in enhancing the performance of equipment at the sub-district level
Copyright (c) 2026 Heny nusvianti (Author) https://creativecommons.org/licenses/by/4.0
THE INFLUENCE OF TECHNOLOGY READNESS, WORK EXPERIENCE AND TECHNOLOGY TRAINING ON EMPLOYEE PERFORMANCE AT THE JEMBER REGENCY INVESTMENT AND ONE-STOP INTEGRATED SERVICES OFFICE
This study aims to investigate the effects of technological readiness, job experience, and technology training on employee performance at the Jember Regency Investment and One-Stop Integrated Services Office (DPMPTSP). The significance of technical readiness and human resource adaptation in the face of digital transformation in the public service sector is not the focus of this study. Both a survey approach and a quantitative research approach are used. The research population consisted of all Jember Regency ASN DPMPTSP employees, and the research sample was created using a census of up to 45 respondents. Data was collected using a Likert scale questionnaire, and multiple linear regression analysis was performed using SPSS software. The results of the study show that technical readiness, job experience, and technology training, respectively, have a favorable and significant impact on employee performance. At the same time, these three criteria have a significant influence on improving employee performance. These findings imply that increasing technical readiness, leveraging work experience, and implementing technology-based training are effective strategies for enhancing apparatus performance in the era of digitizing public services.
Copyright (c) 2026 Asih Dian Pratiwi (Author) https://creativecommons.org/licenses/by/4.0
Reframing SME Branding Practices through Generative AI-Based Brand Atmosphere Co-Production in West Bandung Regency
This article discusses a branding project for a small-medium food brand with relatively low revenues and low costs in producing marketing tools such as promotional videos. The main challenge was how to help the brand owner, the client, visualize the video's atmosphere before the costly production process began. In the first discussion, the brand owner understood the idea in general, but still found it difficult to imagine how it would look once produced. The storyboard helped explain the direction, but it could not fully show the heat of the flame, the texture of the food, the cooking rhythm, or the feeling expected in the final video. To address this challenge, generative artificial intelligence (AI) was used as a supporting tool during the pre-production phase. Rather than replacing designers or producing a final product, AI facilitated the creation of several visual previews for client discussions before actual production. This project employed a research-through-design methodology. Materials used included the client brief, concept notes, storyboards, AI-generated image previews, selected visuals for discussion, and the final video, which was produced and directed by professional human designers. Throughout the process, AI contributed by transforming abstract concepts into more tangible and communicative visual representations. The team and client can compare product focus and overall mood before shooting. However, AI output still has limitations. Some visuals appear too smooth and textureless, too dramatic and unrealistic, or simply don't align with the brand's identity. This article introduces the concept of an AI-mediated co-production zone, defined as an interim space between conceptualization and production where AI assists designers and clients in negotiating visual direction.Despite the AI-powered results, it's clear that critical decisions can only be realized in human hands. This means that the articulation of cultural truth, business feasibility, relevance to brand voice, and final execution cannot be left entirely to AI, as it lacks the capabilities. The findings also suggest that generative AI can support SME branding if used carefully in the design process, as fabricated designs are often unprofessional and far from detailed. The primary value isn't in creating the final visual, but in how a system can easily help designers, clients, and teams see, compare, and discuss the possibilities of various brand directions before the start of costly and expensive production.
Copyright (c) 2026 Dwita Alfiani Prawesti, Arief Johari, Suryadi (Author) https://creativecommons.org/licenses/by/4.0
Sentiment and Topic Modeling of Livin Reviews for Consumer Trust Insights
The rapid growth of mobile banking in Indonesia has driven the adoption of financial super-apps like Livin' by Mandiri, where consumer trust serves as a critical prerequisite for engagement. While traditional survey-based methods dominate existing literature, they often suffer from limited sample sizes and inherent biases. To address this gap, this study integrates Natural Language Processing (NLP) techniques, specifically Support Vector Machine (SVM) and Latent Dirichlet Allocation (LDA), to analyze user reviews and characterize consumer trust perceptions. A dataset of 3,000 user reviews was scraped from the Google Play Store and underwent a comprehensive text pre-processing pipeline. Sentiment classification using an SVM model with a TF-IDF approach revealed a highly polarized distribution, consisting of 59.3% negative, 40.1% positive, and 0.6% neutral reviews. While the SVM model achieved robust classification for the positive and negative classes, it struggled with the severe class imbalance of the neutral group. Subsequent LDA topic modeling isolated each sentiment category to uncover the underlying thematic structures. The results indicate that ease of use (mudah) and functional helpfulness (membantu) act as primary drivers for positive trust formation. Conversely, negative sentiment is heavily clustered around system reliability and login failures (sulit, login). These findings imply that resolving authentication stability should be prioritized to mitigate trust erosion, providing actionable intelligence for digital financial service developers
Copyright (c) 2026 Andika Haidar Ihsan, Diniffa Azzahra, Muhammad Imam Baihaqi (Author) https://creativecommons.org/licenses/by/4.0
Sentiment Analysis of Skincare Live Broadcasts: A RoBERTa-Based Text Mining Approach
The rapid rise of social commerce, particularly TikTok Live, has transformed the Indonesian skincare industry. During these live broadcasts, viewers generate massive amounts of unstructured text in the comment section. While these comments contain valuable insights into consumer behavior, they are difficult to analyze manually due to non-standard slang and high velocity. This study aims to classify audience sentiment polarity and extract dominant conversational themes from a skincare brand's TikTok Live broadcast. The methodology involved scraping 693 real-time comments, conducting rigorous text preprocessing, and applying a fine- tuned RoBERTa transformer model. To overcome the common misclassification of consumer inquiries, a rule-based algorithm was integrated to assign interrogative comments as 'neutral automatically'. Visualizations were generated using pie charts and N-Gram Word Clouds. The findings challenge the assumption that comment sections are primarily evaluative spaces. Results showed an overwhelming dominance of neutral sentiment (75.7%), indicating that consumers use the platform primarily as a virtual consultation clinic. Negative sentiment (21.5%) revealed critical consumer pain points, driven by dermatological insecurities (e.g., acne) and transactional frictions like the unavailability of Cash on Delivery (COD). Positive sentiment (2.8%) was largely driven by perceived product safety and promotional bundles. Managerially, these insights suggest that brands must train live hosts as knowledgeable beauty advisors to effectively address real- time consultations. Future research should expand rule-based slang dictionaries and conduct domain-specific fine-tuning to handle linguistic anomalies in Shoppertainment platforms better.
Copyright (c) 2026 Muhammad Imam Baihaqi, Ahmad Arro’uf Sulfuadi (Author) https://creativecommons.org/licenses/by/4.0
Flexible Working Arrangements for Young Employees in Jakarta's Manufacturing and Hospitality
Flexible working arrangements (FWA) have gained considerable attention in employment relations, yet most studies are built around office-based assumptions and say little about sectors where physical presence, shift coordination, and continuous operations are non-negotiable. This matters in manufacturing and hospitality, two of Jakarta’s largest employment sectors, where designing flexibility is harder and may widen access gaps across job types. The question is also pressing for Millennial and Gen Z employees, who expect flexibility as part of a reasonable work proposition. Using a qualitative exploratory design, this study collected data through semi-structured in-depth interviews with the HR Director of manufacture and hospitality company. The interviews covered organizational context, job nature, feasible FWA forms, and their relevance for younger workers, and were analyzed thematically. The findings show that FWA does not work as a uniform model. In manufacturing, flexibility was most feasible for office-based functions through hybrid work and flexible hours, while plant roles needed fairer shift design and schedule-swapping mechanisms. In hospitality, the main expression of flexibility was adaptive scheduling, shift management, and limited hybrid work for selected back-office positions. Across both sectors, FWA mattered most as part of a broader employment proposition that included career development and supportive leadership, not as a standalone policy. Sector-based flexibility is more realistic than universal models and should shape both organizational practice and employment policy.
Copyright (c) 2026 Rut Gloria Anugrah, Langga Lagandhy (Author) https://creativecommons.org/licenses/by/4.0
MORAL CRISIS IN THE DIGITAL AGE ON THE USE OF ABUSIVE LANGUAGE IN STREAMING CONTENT @DEANKT : A CASE STUDY ON NETIZENS' PERCEPTIONS
Offensive language has become a routine feature of YouTube live streaming, yet little research examines how audiences in specific cultural contexts actually make sense of it. This study analyzes viewer perceptions of offensive language on @Deankt's channel, drawing on 15 live streaming videos and roughly 1,500 comments collected through observation and document analysis, then coded using thematic qualitative techniques. Most viewers read the language as humor: 68% of responses framed it as entertainment, 20% as core to the creator's identity, and 12% as objectionable. That distribution points to a functional shift: offensive language operating not as rudeness but as style. Viewer responses also showed cognitive, affective, and behavioral effects — repeated exposure normalized the language, generated positive emotional responses, and prompted imitation. The findings suggest that entertainment value and identity now carry more weight than traditional ethical norms inside this digital community, and that creators and platforms bear real responsibility for where those norms settle.
Copyright (c) 2026 Herniatin, Maulana H.F, Suherman A (Author) https://creativecommons.org/licenses/by/4.0
STRUCTURAL CORRELATES OF HIGH-TECHNOLOGY EXPORTS: EVIDENCE FROM EXPORT-ORIENTED MIDDLE- INCOME ECONOMIES
This study explores structural factors of high-technology export performance of export-oriented middle-income economies in 2010–2024. High-technology exports indicate value-added global value chain integration, yet the comparative influence of domestic capabilities versus external forces remains empirically contested. This ambiguity challenges mainstream assumptions regarding the universal benefits of foreign direct investment and trade openness. This study proposes a conditional structural framework to explicitly examine whether the impact of external integration varies on the depth of domestic manufacturing capacity. To address this problem, the study uses a macro-panel data framework and estimates fixed-effects models with year dummies to compensate for unobserved heterogeneity and common global shocks. Driscoll–Kraay standard errors was employed to account for heteroskedasticity, serial correlation and cross- sectional dependence. The empirical results demonstrate that trade openness and economic development (measured by GDP per capita) are the most robust and statistically significant determinants of high-technology exports. On the other hand, the impact of foreign direct investment inflows is limited and uncertain, which means that capital inflows alone are insufficient to support technical upgrading. The exchange rate is highly adversely correlated with high-technology exports, showing that currency depreciation may lead to a loss of competitiveness in technology-intensive sectors due to the reliance on imported inputs. The contribution of manufacturing value added to export performance is favorable but depends on model specification. High-technology export performance is driven by local structural capabilities and global integration rather than external capital, highlighting the need for sustained investment in domestic innovation systems, digital infrastructure, and macroeconomic stability.
Copyright (c) 2026 Saeed Saif (Author) https://creativecommons.org/licenses/by/4.0
Determinants of Student Satisfaction in Digital Schools: Interplay of Instructional Quality, Smart Facilities, and E Administrative Services
Digital transformation has changed how education works, pushing schools to use technology in their teaching, creating digital schools that rely on tech-based learning. Even though technology is being used quickly in education, how happy students are is still a key sign of how well a school or college is doing and whether it can keep going in the long term. This paper suggests a combined model that explains how students feel about digital schools by looking at how instructional quality, smart facilities, and electronic administrative services work together, with brand image acting as a middle factor that affects the relationship. This study creates a complete conceptual framework by using Service Quality Theory, Technology Acceptance Model (TAM), and Student Satisfaction Theory. It looks at areas where past research has not been thorough, especially when it looks at technology adoption or service quality on their own. The model suggests that great teaching, smart facilities, and effective online services together create a strong reputation for an institution, which then leads to happier students. Seven ideas are created to help with future research studies. This study adds to theory by combining views on educational service quality and how digital consumers behave into one overall model. In real situations, the model gives helpful ideas to school leaders who want to boost their school's competitiveness and create better, more focused digital learning experiences for students. The conceptual framework lays the groundwork for future research and testing in various settings related to digital education.
Copyright (c) 2026 Beny Wahyu Aristanto, Dwi Cahyono (Author) https://creativecommons.org/licenses/by/4.0
REFRAMING EDUCATION SYSTEMS THROUGH HUMAN CAPITAL DEVELOPMENT: A SYSTEMATIC LITERATURE REVIEW ON SKILLS, LEADERSHIP, AND SUSTAINABILITY
The pervasiveness of rapid technological change, globalization and demands for sustainability suggests that the common reliance on schools to develop flexible human capital faces a regime of choice1 in terms of what kind of individuals we expect the education system to produce. While investments in education have been growing, human capital development is still not well-aligned with labor market demands and national goals for sustainable development two areas of interest that this study will explore, focusing on how it relates to educational settings using a systematic literature review. This study utilizes qualitative approach by conducting literature analysis of national or international articles and processed with four stages namely identification, selection, evaluation, and synthesis stage on data. Investment in education improved skills and increased productivity, whilst leadership notably transformational and sustainable leadership plays a key role in enhancing motivation, adaptability as well as institutional performance. Moreover, the incorporation of digital devices not only enhances efficacy in learning and accessibility but also addressing to general inequality in access is still a big challenge. This offers an indication that the development of human capital may be effective if it comes with an ensemble approach, combining skills development and leadership of changing education systems. This study advances the literature on responsive and sustainable education systems, offering policymakers and educational institutions a comprehensive framework for designing their respective responses.
Copyright (c) 2026 Yetty Georgien Yosephine, Muhammad Irfan Syaebani (Author) https://creativecommons.org/licenses/by/4.0
A Systematic Literature Mapping of Service Accessibility in Healthcare: Trends, Dimensions, And Research Gaps
Healthcare service accessibility remains a critical issue in achieving equitable and inclusive health systems, particularly amid persistent disparities between regions and population groups. Despite extensive research, accessibility is often examined in fragmented dimensions, limiting a comprehensive understanding of its complexity. This study aims to systematically map the literature on healthcare service accessibility to identify research trends, key dimensions, and existing gaps. The study employs a Systematic Literature Mapping (SLM) approach by collecting and analyzing peer-reviewed articles from major academic databases, followed by a structured classification based on publication trends, geographic distribution, methodological approaches, and accessibility dimensions. The findings reveal that research is predominantly focused on availability and affordability, with a growing emphasis on digital health integration. However, significant gaps remain, including the lack of multidimensional frameworks, limited studies in developing countries, insufficient attention to patient-centered perspectives, and methodological constraints such as the dominance of quantitative approaches. Furthermore, issues such as digital inequality, policy implementation gaps, and sustainability are underexplored. This study highlights the need for integrative, inclusive, and context-sensitive research to advance healthcare accessibility.
Copyright (c) 2026 Dwi Aisah, Dwi Cahyono, Wahyu Eko Setianingsih (Author) https://creativecommons.org/licenses/by/4.0
Employee Engagement in Driving Employee Performance: An Empirical and Conceptual Analysis
Employee engagement has become a critical factor in determining employee performance in modern organizations, particularly amid rapid technological change and evolving work environments. However, inconsistencies in prior research indicate that the relationship between engagement and performance is not always direct and is influenced by various mediating and contextual factors. This study aims to analyze and conceptually integrate the role of employee engagement in driving employee performance while identifying key mechanisms that shape this relationship. The research employs a qualitative approach using a literature review design, collecting data from reputable academic sources such as peer-reviewed journal articles and scholarly publications. Data were analyzed through qualitative content analysis, involving data reduction, categorization, and synthesis to identify dominant patterns and theoretical linkages. The findings reveal that employee engagement significantly enhances employee performance through mediating variables such as psychological safety, organizational commitment, and leadership influence, while contextual factors including organizational culture and digital work environments determine the strength of this relationship. This study contributes by offering an integrated conceptual framework that positions engagement as a strategic driver of sustainable performance in organizations.
Copyright (c) 2026 Andi Brian Hermawan, Bayu Wijayantini, Nursaid (Author) https://creativecommons.org/licenses/by/4.0
Evolution Of System Quality Primary Determinant Of User Satisfaction In The Digital Ecosystem
This study examines the evolution of system quality as a primary determinant of user satisfaction within the digital ecosystem. Digital transformation has increased user expectations, yet systems fail to deliver performance, usability, and security, creating a gap between technological advancement and user satisfaction. Therefore, this study aims to analyze the conceptual development of system quality, identify its key dimensions, and explain its dynamic relationship with user satisfaction. The research employs a qualitative approach using a systematic literature review of peer-reviewed articles from reputable databases. Data were analyzed using thematic analysis to synthesize patterns, dimensions, and relationships across studies. The findings reveal that system quality has evolved from a technical construct into a multidimensional and adaptive concept encompassing reliability, usability, performance, security, and integration. These dimensions significantly influence user satisfaction through mediating factors such as user experience, trust, and perceived value. Furthermore, the relationship is dynamic and cyclical, where user feedback continuously shapes system improvement. The study highlights the importance of adopting a holistic and user-centered approach in managing system quality to enhance satisfaction and long-term engagement in digital ecosystems. Keywords: system quality, user satisfaction, digital ecosystem, literature review, information systems.
Copyright (c) 2026 Adnan Kohar, Budi Santoso, Wahyu Eko Setianingsih (Author) https://creativecommons.org/licenses/by/4.0
Design of a Clamping Device for Drilling Machine at the Work Systems and Manufacturing Laboratory, Muhammadiyah University of Surakarta
The machining process is a crucial element in the manufacturing cycle; in an academic setting, it is implemented through laboratory practical sessions. Industrial Engineering Practicum (PTI) I at Universitas Muhammadiyah Surakarta is a capstone design course that integrates the product design process through to actual manufacturing. In its implementation, particularly in the production of toy car wheels, a challenge was identified in the form of low efficiency during the machine setup phase. This was caused by the suboptimal use of clamping aids, resulting in lengthy setup times and repetitive work. This study aims to design machining aids in the form of jigs and fixtures for a drilling machine to improve setup time efficiency, process time, and machining accuracy. The research was conducted by integrating design using SolidWorks CAD software and technical analysis covering clamping force calculations and the application of the 3-2-1 locator principle. Performance evaluation was conducted using the time study method to quantitatively measure cycle time and standard time. The research stages include a preliminary study, collection of machine specifications and actual operating times, design development, and the fabrication of tools using aluminum. The results of this research are expected to establish new standards for the machining process at the UMS Work Systems and Manufacturing Laboratory, which will not only shorten production times but also improve the precision of the products produced by students.
Copyright (c) 2026 Ratnanto Fitriadi, Munajat Tri Nugroho, Bayu Ahmad Wicaksono, Aditya Panji (Author) https://creativecommons.org/licenses/by/4.0
Digital Transformation and Innovation on Service-Oriented Performance through Technology Capability
Public sector organizations are increasingly required to enhance service performance in response to rapid technological changes and growing demands for efficient and responsive service delivery. This study aims to examine the influence of digital transformation and innovation on service-oriented performance, with technology capability acting as a mediating variable. A quantitative approach with an explanatory research design was employed, involving employees of the Jember Transportation Agency as the unit of analysis, with a total population of 406 employees. The sample size was determined using the 10-times rule in Partial Least Squares, resulting in a minimum requirement of 210 respondents. A total of 210 valid responses were collected through a structured questionnaire using a five-point Likert scale. Data were analyzed using Structural Equation Modeling with the Partial Least Squares approach. The results indicate that digital transformation and innovation have positive and significant effects on service-oriented performance. In addition, both variables significantly influence technology capability, which in turn plays a crucial role in improving performance. Technology capability is also found to partially mediate the relationship between digital transformation, innovation, and service-oriented performance. These findings highlight the importance of aligning technological capability with transformation and innovation initiatives to achieve sustainable performance in public sector organizations.
Copyright (c) 2026 Nyla Zukrufa Hadirahayu, Dwi Cahyono (Author) https://creativecommons.org/licenses/by/4.0
The Role of Organizational Citizenship Behavior (OCB) and Training in Improving the Performance of Village Apparatus
The efficacy of village authorities is pivotal in guaranteeing the proficient provision of government and public services at the village level. In Pakusari District, Jember Regency, the improvement of village apparatus performance is influenced by several elements, including Organizational Citizenship Behavior (OCB) and training, with inventive behavior serving as a mediating variable. This study aims to investigate the influence of organizational citizenship behavior and training on the performance of village officials, while simultaneously evaluating the mediating effect of creative behavior. A quantitative study approach was employed, with data collected via questionnaires administered to village authorities via a saturation sample strategy. The analytical methods utilized encompass instrument validity and reliability assessment, classical assumption evaluation, multiple linear regression analysis, hypothesis testing, and mediation analysis. The results demonstrate that both OCB and training exert a good and significant impact on the performance of village authorities. Moreover, creative conduct has been demonstrated to moderate the association between organizational citizenship behavior and training in improving performance. Organizational Citizenship Behavior (OCB) is shown via qualities including benevolence, conscientiousness, sportsmanship, civility, and civic virtue. Training is assessed according to enhancements in knowledge, skills, and work proficiency. Innovative behavior is defined as the capacity to conceive, cultivate, and execute novel ideas. The results indicate that enhancing organizational citizenship behavior and training, bolstered by creative conduct, may significantly elevate the performance of village authorities.
Organizational Citizenship Behavior (OCB)
Copyright (c) 2026 Madha Yudi (Author) https://creativecommons.org/licenses/by/4.0
Workforce Allocation Effectiveness and Individual Capability Influence Performance: Mediated by Information System
Public sector performance remains a critical concern as governments strive to enhance efficiency, transparency, and service quality in increasingly complex administrative environments. This study aims to examine the influence of workforce allocation effectiveness and individual capability on employee performance, with information systems as a mediating variable in the Jember Transportation Agency. A quantitative approach with an explanatory design was employed, involving 202 respondents selected from a population of 406 employees using the Slovin formula. Data were collected through a structured questionnaire using a five-point Likert scale and analyzed using Structural Equation Modeling with the Partial Least Squares approach. The results indicate that workforce allocation effectiveness and individual capability have positive and significant effects on employee performance, both directly and indirectly. Information systems were found to play a dominant role, not only directly influencing performance but also strengthening the relationship between workforce-related factors and performance outcomes. The findings suggest that the integration of effective workforce management practices and well- utilized information systems is essential for improving organizational performance. This study contributes by providing a more comprehensive understanding of the interplay between workforce dynamics and digital systems in the public sector. The practical implication highlights the need for organizations to align workforce allocation effectiveness, individual capability development, and information system implementation to achieve optimal performance outcomes.
Copyright (c) 2026 Iva Wahyu Iriandini, Dwi Cahyono (Author) https://creativecommons.org/licenses/by/4.0
The Influence of User-Generated Content and Online Brand Advocacy on Beauty-Product Content Sharing Intention among TikTok Users in Baubau City
This study examines the influence of User-Generated Content and Online Brand Advocacy on the intention to share beauty-product content among TikTok users in Baubau City. The study was developed from the view that beauty communication on TikTok is not driven only by exposure to content, but also by the quality of peer-created information and the emotional willingness of users to recommend and defend brands. Using a quantitative explanatory design, the research collected data through an online questionnaire distributed to active TikTok users in Baubau aged 17–34 who had viewed and interacted with beauty-product content. The final dataset consisted of 100 respondents selected through purposive sampling. The instrument was tested through validity and reliability procedures, while the data were analyzed using multiple linear regression, partial significance testing, simultaneous significance testing, and the coefficient of determination. The findings show that both User-Generated Content and Online Brand Advocacy have positive and significant effects on content-sharing intention. User-Generated Content contributes through credibility, information quality, visual appeal, and interactivity, all of which strengthen users’ willingness to redistribute beauty-related content. Online Brand Advocacy exerts the stronger effect, indicating that emotional attachment to brands, positive recommendation, and brand defense are more powerful predictors of sharing intention than content quality alone. Simultaneously, both variables explain a substantial share of variation in beauty-content sharing intention, confirming that content circulation on TikTok is shaped by the interaction between informational value and relational commitment. These findings imply that beauty brands should encourage authentic user participation while also building emotional connection and advocacy among consumers. The study contributes local empirical evidence from Baubau City and strengthens understanding of how participatory communication influences digital beauty marketing on TikTok.
Copyright (c) 2026 Ferizka , Zarliani, Maulana (Author) https://creativecommons.org/licenses/by/4.0
DESIGN AND IMPLEMENTATION OF AN AUTOMATIC PARKING GATE PROTOTYPE SYSTEM BASED ON THE OMRON CP1E-N20 PROGRAMMABLE LOGIC CONTROLLER
This study aims to design and develop a prototype of an automatic parking door crossing system based on the Omron CP1E-N20 Programmable Logic Controller (PLC) which is integrated with Radio Frequency Identification (RFID) and Internet of Things (IoT) technology as an industrial automation learning medium. The system is designed using the concept of input, process, output where the input includes RFID Reader and proximity sensors which are used to detect and identify vehicles. The data is then processed by the Omron CP1E-N20 PLC using a ladder diagram on the CX-Programmer and the ESP-32 using the C++ language on the Arduino IDE. The system output is in the form of a servo motor as an automatic bar drive, LCD as a system status display, ESP-32 Cam as visual monitoring, and a monitoring website to display UID data, access status, time, and vehicle images in real-time. The research methods include observation of the parking system at Solo Square Mall, benchmarking, prototype design, program creation, system testing, cycle time testing using a single-sample t-test, and evaluation using the Failure Mode and Effects Analysis (FMEA) method. The cycle time test was carried out 30 times by comparing the average cycle time of the prototype with a reference value of 8 seconds. The test results showed that the system was able to validate RFID, open and close bars automatically, and send monitoring data to the website properly. The results of the t-test show that the average system cycle time is faster than the reference value so that the system is considered to have good and consistent performance. Furthermore, an evaluation was carried out using FMEA which showed that the system had a good level of reliability after mitigating several potential failures in the main components.
Copyright (c) 2026 Ratnanto Fitriadi, Purwo Setiawan, M Rafli Nabiil Hidayatullah (Author) https://creativecommons.org/licenses/by/4.0
THE INFLUENCE OF INDUSTRIAL CULTURE, RESKILLING-UPSKILLING PROGRAMS, AND COMPETENCY TESTS ON SUSTAINABLE PERFORMANCE THROUGH INNOVATIVE WORK BEHAVIOR AS AN INTERVENIN VARIABLE IN TEACHERS AT SMKN 2 JEMBER
Vocational education must adapt rapidly to industry, technology, and workforce demands. Teachers also have an important role in ensuring that teaching and learning remain current with developments in industry. In the efforts to strengthen industrial culture, competency development and improve teacher professionalism through competency certification, various programs have been implemented at SMKN 2 Jember. These initiatives are designed to assist teachers in better adapting their teaching methods to the evolving demands of the workplaces while also reinforcing the standard of vocational training. This study is a relationship study between the dimensions of industrial culture, reskilling-upskilling programs, competency test innovative work behavior and sustainable performance for vocational teachers. Innovative work behavior is highlighted in particular because it indicates teachers' readiness to produce ideas, adopt novel techniques, and continuously enhance learning behavior. In vocational education, innovation is more vital as teachers have to awaken to the fast-paced development in technology and industry expectations. The conversation focuses on how professional certification, ongoing competency development, and industrial values might help teachers sustain long- term professional performance. According to the results, educational institutions should foster an atmosphere that pr omotes creativity, flexibility, and lifelong learning in addition to strengthening techni cal proficiency. It is anticipated that these initiatives will improve the general standard of vocational education as well as the sustainability of teacher performance.
Copyright (c) 2026 Kahfi Wijaya, Cahyono, Santoso, Sahid (Author) https://creativecommons.org/licenses/by/4.0
Understanding Urban Sprawl and Sustainable Urban Development in Indonesia
Along with increasing urbanization, many cities in Indonesia are experiencing rapid and uncontrolled expansion into the suburbs. This phenomenon, a form of urban sprawl, is particularly prevalent in metropolitan and surrounding peri-urban areas. The impacts of this phenomenon are quite diverse, ranging from the conversion of agricultural land and environmental degradation to disparities in access to public services and the increasing cost of infrastructure provision. This study was conducted to understand how urban sprawl develops in Indonesia, identify its causal factors, examine its impacts, and explore strategies to support sustainable urban development. This research uses a descriptive qualitative approach. Analysis was conducted through a review of literature, policy documents, and various reports from national and international institutions relevant to the research topic. The results show that the phenomenon of urban sprawl in Indonesia is influenced by various interrelated conditions, such as the growth of property investment, suboptimal spatial planning control, institutional fragmentation, infrastructure inequality, and the increasing preference of people to settle in suburban areas. Uncontrolled urban expansion also affects environmental and social conditions. The impacts are evident in the reduction of green open spaces, declining environmental quality, increasing socioeconomic disparities, and reduced efficiency of urban development. Uncontrolled urban expansion also affects environmental and social conditions. The impacts are evident in the reduction of green open spaces, declining environmental quality, increasing socioeconomic disparities, and reduced efficiency of urban development, strengthening coordination of metropolitan area governance, more optimal utilization of geospatial technology, and increasing the role of the community as part of an inclusive, resilient, and sustainable urban development strategy. This research shows that the success of urban development in Indonesia in the future depends heavily on the ability to control urban sprawl while also serving as a reference in policy development for metropolitan areas facing similar challenges in developing countries.
Copyright (c) 2026 Rizky Bintang Setiawan (Author) https://creativecommons.org/licenses/by/4.0
The Influence of Competence and Work Motivation on Employee Performance with Job Satisfaction as a Mediating Variable: A Narrative Literature Review
This study aims to analyze the influence of competence and work motivation on employee performance with job satisfaction as a mediating variable through a narrative literature review approach. The review utilized 20 scientific articles published between 2021 and 2025, sourced from national and international journals indexed in academic databases such as Google Scholar. Inclusion criteria included similarity of research variables, namely competence, work motivation, job satisfaction, and employee performance. Data analysis was conducted descriptively through the process of reviewing, grouping, and synthesizing findings from previous studies to identify patterns of relationships among variables. The results indicate that competence and work motivation generally have a positive effect on employee performance, both partially and simultaneously. Competence plays a role in improving employees' technical, conceptual, and interpersonal abilities, while work motivation drives enthusiasm, commitment, and work productivity. In addition, job satisfaction is proven to be a significant mediating variable in strengthening the relationship between competence and work motivation on employee performance. The findings also indicate that competence and work motivation influence job satisfaction, which subsequently impacts the improvement of employee performance. However, some studies show variation in results, where partially competence and work motivation do not always have a significant effect on employee performance. Nevertheless, simultaneously, both variables continue to have a meaningful influence, with job satisfaction as the dominant factor. This confirms the strategic role of job satisfaction as a mediator in enhancing the effectiveness of the relationships among variables. In conclusion, competence, work motivation, job satisfaction, and employee performance are interrelated and mutually reinforcing. Therefore, organizations need to manage these three aspects in an integrated manner to sustainably improve employee performance.
Copyright (c) 2026 Suhaidi (Author) https://creativecommons.org/licenses/by/4.0
The Transformation of Digital Promotion Era AI and Social Media Engagement in Shaping Consumer Purchase Intention
The rapid advancement of Artificial Intelligence (AI) and the widespread use of social media have significantly transformed digital promotion, shifting marketing strategies from traditional approaches to data-driven and interactive systems. This transformation has changed how consumers interact with brands, where engagement through social media plays a crucial role in shaping purchase intention. However, the integration of AI and social media engagement in influencing consumer behavior remains an important area of exploration. This study aims to analyze the role of AI in digital promotion, examine the influence of social media engagement on consumer behavior, and explore their integration in shaping consumer purchase intention. The research employs a qualitative method using a literature review approach, collecting data from reputable academic sources such as journals, books, and online databases. The findings indicate that AI enhances digital promotion through personalization, predictive analytics, and automation, while social media engagement strengthens emotional connection, trust, and social influence. Furthermore, the integration of AI and social media engagement creates a dynamic feedback loop that improves marketing effectiveness and increases purchase intention. These results highlight the importance of adopting integrated digital strategies to achieve competitive advantage in the modern digital ecosystem.
Copyright (c) 2026 Aditya Ristanu Wijaya, Haris Hermawan, Ni Nyoman Putu Martini (Author) https://creativecommons.org/licenses/by/4.0
The Role of Work Engagement in Linking Perceived Organizational Support to Sustainable Employee Performance: A Conceptual Framework
This paper explores how work engagement may function as a linking mechanism between perceived organizational support and sustainable employee performance, an issue that has received limited attention in previous studies. Despite extensive research on organizational support and employee performance, prior studies remain fragmented and have largely overlooked the integration of work engagement as a mediating mechanism, particularly in explaining sustainable employee performance as a long-term outcome. This study adopts a conceptual approach by synthesizing relevant literature in human resource management and organizational behavior. The analysis focuses on identifying key constructs, theoretical relationships, and underlying mechanisms that explain how perceived organizational support influences sustainable employee performance through work engagement. The conceptual synthesis suggests that perceived organizational support enhances employees’ psychological resources, leading to higher levels of work engagement. Work engagement is positioned as a central mediating mechanism that translates organizational support into sustainable employee performance by fostering motivation, dedication, and proactive behavior. The model highlights the importance of engagement in bridging organizational practices and long-term performance outcomes. This study contributes by addressing the existing research gap through integrating perceived organizational support, work engagement, and sustainable employee performance into a unified conceptual framework. It extends prior literature by emphasizing sustainable employee performance as a long-term construct and provides directions for future empirical research in sustainable human resource management.
Copyright (c) 2026 Diana Widiastika (Author) https://creativecommons.org/licenses/by/4.0